HONG KONG HQ

16/F Centre Point

181-185 Gloucester Road

Wanchai

Hong Kong

WE ARE ALSO AT
  • San Francisco, US

  • Tokyo, Japan

  • Beijing, China

  • Seoul, South Korea

  • Taipei, Taiwan

SOCIAL

Copyright © 2019 Six Waves Inc. All Rights Reserved

Game Master


Location:

  • Hong Kong

 

Come and join us if you love playing Japanese Games!

Job Duties:

  • Manager gaming operations and report game status to management on daily basis;

  • Maintain close communication with players, assist players with any and all in-game issues as well as account and billing issues through all contact channels including  in-game messaging, web chat, etc.;

  • Using customer service skills to deescalate irate players;

  • Perform investigation and documentation of fame exploits, bugs and similar other issues pertaining to the game;

  • Analyze feedback and suggestions from players form continuous improvements of game;

  • Monitor disturbances and imbalances during games and provide corrective solutions.

 

Job Requirements:

  • Love playing games! Especially SLG and RPG games;

  • Being available to work at odd hours;

  • Attention to details;

  • Team player with good communication skills;

  • Fluent communication and written skills in both Cantonese and Japanese;

Bonus if you have:

  • Customer service experience.

 

Application:

 

Interested parties please submit your detailed resume with expected salary to: career@6waves.com

Customer Service Executive


Location:

  • Hong Kong

 

Job Duties:

  • Handle daily emails and in-game enquiries within service level;

  • Process all payment issues in a timely manner;

  • Handle outgoing communications with players for designated purposes;

  • Prepare reports and updates on regular basis;

  • Provide suggestions to enhance existing product and customer servicing workflow;

  • Support and service 6waves customer needs;

  • Work with Products Division for game irregularities;

  • Handle Ad-hoc projects as assigned.

 

Job Requirements:

  • Secondary school graduate or above;

  • With 1 to 3 years relevant working experience;

  • Enjoy playing mobile/social/online games;

  • Good command of spoken and written English and Chinese;

  • Japanese at N2 level would be a definite advantage;

  • Strong understanding of Internet technologies;

  • Excellent communications, analytical and organization skills.

 

Application:

 

Interested parties please submit your detailed resume with expected salary to: career@6waves.com

 

Associate Product Manager (Mobile Game)

 

Location:

  • Hong Kong

 

Job Duties:

  • Assists Product Manager to coordinate, track and manage the activities of game development, integration and live operation events to ensure tasks are completed on time;

  • Maintain close communication with outside developers to ensure they meet contractual requirements;

  • Works with developer to determine resources necessary to see projects through to completion;

  • Conducts QA and game testing to ensure tasks are completed in desired quality.

 

 

Job Requirements:

  • Minimum of 1 year working experience;

  • Knowledge of project management, time management and performance management;

  • Team player with good listening and communication skills, able to communicate development and project goals in a clear, concise manner;

  • Good listening and communication skills with the ability to communicate development and project goals in a clear, concise manner;

  • Fluent communication and written skills in all Cantonese, Mandarin and English;

  • Required to work in Hong Kong;

  • Love playing games!

 

Experienced candidate will be considered as Product Manager

Applications: 

 

Interested parties please submit your detailed resume with expected salary to: career@6waves.com