Customer Care Executive

 

Location:

• Hong Kong

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Job Duties

• Handle enquiries, complaints and reviews within required service level;

• Handle outgoing communications with players for designated purposes;

• Prepare reports, updates and game information on a regular basis;

• Support Community Management work, as necessary;

• Support and service internal customer needs;

• Work with Products Division for game irregularities;

• Handle Ad-hoc projects as assigned.

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Job Requirements:

• With 1 to 3 years relevant working experience;

• Must possess good command of spoken and written English and Chinese.  Knowledge of other languages would be an advantage;

• Strong understanding of Internet technologies, and knowledge of social media platforms;

• Organized, self-motivated, enthusiastic, and with rapid learning capability;

• Focused and possess an eye for accuracy and details;

• A team player who enjoys playing mobile games;

• Shift/Holiday duties may be required;

• Undergraduate or other tertiary education.

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Application:

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Interested parties please submit your detailed resume with expected salary to: career@6waves.com

 

Mobile Game QA Tester

 

Location:

• Hong Kong

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Job Duties

• Follow test plans to complete QA for each game version and event release;

• Identifying areas for test improvement through user reports;

• Document and report test results in a timely manner using provided systems for test result reporting an defect tracking;

• Report and provide feedback for development teams to identify and resolve defects by drafting & reviewing the QA reports and specificaions documents, providing input to improve the quality of deliverable and QA process.

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Job Requirements:

• Basic knowledge in mobile game play and applications;

• Be responsible, motivated, detail minded, organized and pro-active;

• Team player;

• Fluent in Chinese and English communication. Multilingual is a plus;

• Enjoy working in a collaborative work environment with multiple cross-functional teams across time zones and technologies;

• Creative thinker and a proactive worker with a positive attitude;

• Enjoy the fast paced environment of a growing industry;

• Enjoy playing games and having free snacks and drinks while at work;

• Required to work in Hong Kong;

• Undergraduate or above;

• Immediately available preferred.

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Application:

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Interested parties please submit your detailed resume with expected salary to: career@6waves.com

 

Product Executive

 

Location:

• Hong Kong

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Job Duties:

• Liaises with different departments to facilitate and drive communication (developer, art, design and business personnel).  Ensure that project goals, objectives, milestones, and deliverables are achieved;

• Assists Product Manager to coordinate, tack and manage the activities of fame development integration and live operation events to ensure tasks are completed on time;

• Conducts QA and game testing to ensure tasks are completed in desired quality;

• Maintains close communication with outside developers to ensure they meet contractual requirements.

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Job Requirements:

• Knowledge of project management, time management and performance management;

• Good listening and communication skills with the ability to communicate with developer and project goals in clear, concise manner;

• Be responsible, motivated, detail minded, organized and pro-active;

• Team player;

• Fluent in Chinese and English communication.  Multilingual is a plus;

• Enjoy working in a collaborative work environment with multiple cross-functional teams across time zones and technologies;

• Creative thinker and a proactive worker with a positive attitude;

• Enjoy the fast paced environment of a growing industry;

• Enjoy playing games and having free snacks and drinks while at work;

• Required to work in Hong Kong;

• Undergraduate or above;

• Immediately available preferred.

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Application:

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Interested parties please submit your detailed resume with expected salary to: career@6waves.com

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Associate Director, Product Management

 

Location:

• Hong Kong

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Job Duties:

• Analyse portfolio of games and prioritise development roadmaps to maximise profitability of the portfolio.;

• Drive the integration process for new games being added to the 6waves' network;

• Own the relationship between 6waves and multiple game developers, coordinating and managing all aspects of the relationship;

• Help decide what new games should be added to the 6waves' network;

• Develop best practices around features that can be shared and implemented across the games in the 6waves' network by keeping up to date on the game competitive landscape.

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Job Requirements:

• Minimum of 8 years product management/project management/game producer experience;

• Experience in mobile game industry is a must;

• Platforms integration experience preferred, especially for Facebook, iTunes Connects and Google Play;

• Metrics-driven and results-oriented with demonstrated interest in and facility with "test and learn" strate-gies and data analysis. Knowledgeable of the competitive landscape in mobile games;

• Passion for creating fun, compelling and addictive user experiences through games;

• Understanding of UI/UX principles and the game development process;

• Outstanding written and oral communication skills in both English and Mandarin;

• Multi-lingual is a plus;

• Can lead multiple projects, while keeping the projects on schedule. Mad attention to detail while maintaining efficiency;

• Enjoys working in a collaborative work environment with multiple cross-functional teams across time zones and technologies

• Creative thinker and a proactive worker with a positive attitude;

• Enjoys the fast-paced environment of a growing industry;

• Enjoy playing games and having free snacks and drinks while at work!

• Required to work in Hong Kong;

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Application:

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Interested parties please submit your detailed resume with expected salary to: career@6waves.com

 

Senior Product Manager

Location:

• Hong Kong

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Job Duties:

• Understands and defines the market position and strategy for the game;

• Responsible for marketing research to ensure 6waves’ games are competitive in the market;

• Liaises with different departments to facilitate and drive communication (developer, engineer, art, design and business personnel). Provides motivation and direction to ensure that project goals, objectives, milestones, and deliverables are achieved;

• Maintain close communication with outside developers to ensure they meet contractual requirements;

• Works with developer to determine resources necessary to see projects through to completion;

• Coordinates, tracks and manages the activities of game development, integration and live operation events to ensure tasks are completed on time;

• Conducts QA and game testing to ensure tasks are completed in desired quality.

 

Job Requirements:

• Minimum of 5 years product management experience;

• Mobile game experience preferred;

• Platforms integration experience preferred, especially for Facebook, iTunes Connects and Google Play;

• Familiar with project management, time management and performance management;

• Highly organized, professional, efficient with attention to detail;

• Excellent listening and communication skills with the ability to communicate development and project goals in a clear, concise manner;

• Data driven, able to provide game optimization proposal base on the game metrics analysis;

• Team player;

• Fluent communication and written skills in both Mandarin and English. Possession of other language skills would be a bonus;

• Required to work in Hong Kong;

• Love playing games!

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Application:

 

Interested parties please submit your detailed resume with expected salary to: career@6waves.com

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User Acquisition Manager

Location:

• Hong Kong

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Job Duties:

• Have the know-how on user acquisition channels for mobile games to execute the most relevant user acquisition plan globally, especially in US and other English speaking regions.  Have the experience in Facebook campaign management is a MUST;

• ROI-driven. Manage user acquisition, creative creation, and budget allocation for different vendors to yield the best ROI;

• Very sensitive to numbers. track the effectiveness of user acquisition campaigns and implement continuous improvements and optimization;

• Source, evaluate, and test new user acquisition channel;

• Prepare regular reports or relevant documentation;

• Account servicing with external partners/ vendors.

 

Job Requirements:

• Min. 3 years of experience in related field of digital marketing/media buying/mobile user acquisition campaign management;

• High familiarity with online social networking tools (Facebook, Twitter, YouTube, blogs and emerging social platforms) and user acquisition channels;

• Fluent communication in Cantonese, English, and Mandarin;

• Strong analytic skills and experience with metrics driven decision-making;

• Outstanding written and oral communication skills;

• Reliability, ability to work under tight deadlines;

• Experience in account servicing and offline marketing is a plus;

• Passion in Games;

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Application:

 

Interested parties please submit your detailed resume with expected salary to: career@6waves.com

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