Game Master

Location:

• Hong Kong

 

Come and join us if you love playing Japanese Games!

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Job Duties:

• Manager gaming operations and report game status to management on daily basis;

• Maintain close communication with players, assist players with any and all in-game issues as well as account and billing issues through all contact channels including  in-game messaging, web chat, etc.;

• Using customer service skills to deescalate irate players;

• Perform investigation and documentation of fame exploits, bugs and similar other issues pertaining to the game;

• Analyze feedback and suggestions from players form continuous improvements of game;

• Monitor disturbances and imbalances during games and provide corrective solutions.

 

Job Requirements:

• Love playing games! Especially SLG and RPG games;

• Being available to work at odd hours;

• Attention to details;

• Team player with good communication skills;

• Fluent communication and written skills in both Cantonese and Japanese;

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Bonus if you have:

• Customer service experience.

 

Application:

 

Interested parties please submit your detailed resume with expected salary to: career@6waves.com

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Customer Service Executive

Location:

• Hong Kong

 

Job Duties:

• Handle daily emails and in-game enquiries within service level;

• Process all payment issues in a timely manner;

• Handle outgoing communications with players for designated purposes;

• Prepare reports and updates on regular basis;

• Provide suggestions to enhance existing product and customer servicing workflow;

• Support and service 6waves customer needs;

• Work with Products Division for game irregularities;

• Handle Ad-hoc projects as assigned.

 

Job Requirements:

• Secondary school graduate or above;

• With 1 to 3 years relevant working experience;

• Enjoy playing mobile/social/online games;

• Good command of spoken and written English and Chinese;

• Japanese at N2 level would be a definite advantage;

• Strong understanding of Internet technologies;

• Excellent communications, analytical and organization skills.

 

Application:

 

Interested parties please submit your detailed resume with expected salary to: career@6waves.com

 

Associate Product Manager (Mobile Game)

 

Location:

• Hong Kong

 

Job Duties:

• Assists Product Manager to coordinate, track and manage the activities of game development, integration and live operation events to ensure tasks are completed on time;

• Maintain close communication with outside developers to ensure they meet contractual requirements;

• Works with developer to determine resources necessary to see projects through to completion;

• Conducts QA and game testing to ensure tasks are completed in desired quality.

 

 

Job Requirements:

• Minimum of 1 year working experience;

• Knowledge of project management, time management and performance management;

• Team player with good listening and communication skills, able to communicate development and project goals in a clear, concise manner;

• Good listening and communication skills with the ability to communicate development and project goals in a clear, concise manner;

• Fluent communication and written skills in all Cantonese, Mandarin and English;

• Required to work in Hong Kong;

• Love playing games!

 

Experienced candidate will be considered as Product Manager

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Applications: 

 

Interested parties please submit your detailed resume with expected salary to: career@6waves.com

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